We're here to listen.
Our agents are trained to listen to the caller's needs first, then tailor their conversation to the individual situation.
When your customer is connected with one of our agents they will feel heard and helped.
Conversation
Every caller is different, so every call should be different. We listen to the details and tailor the conversation to their specific needs. Our agents will then speak with the customer about why your franchise is great, what makes you different, and how we can help them meet their needs.
Information
As the conversation progresses we will answer their specific questions about your products and services while we guide the conversation toward a win-win for the caller and your franchisee.
Invitation
Our ultimate goal is to get them in your door. We will use your preferences about appointments to set them up with exactly what they need..
“Nothing stressed me out more than to be away from the Center only to return and see “5 Missed Calls” on my phone, but have only 1 voicemail. Or my other stress-inducing situation: Conferencing with a parent when the phone starts ringing – do I answer during the conference or let it go to voicemail? Not only has MC3 helped me catch calls I would have otherwise missed, but they have also been helping me with reminder calls for assessments and parent conferences. This has significantly decreased my number of no-shows at these important events! I knew MC3 could help me, but I had no idea just how much of a weight they could take off my shoulders until I finally signed up, and now there’s no going back!!! ”