Excellent agents make excellent caller experiences.

 

The backbone of MC3 is our agents. We hire only the best, and we train to perfection. Ongoing quality control keeps them engaged and excited to be a part of MC3, which in turn makes them consistent and effective in their work. We love our team, and our teammates love working at MC3!

“We have been so pleased with the team at MC3! It’s wonderful to know that even when we’re not available, our phone calls and web leads are being handled in a friendly, professional, and accurate manner.”
— Deb Cusatis, State College, PA

Team

Featured
Ali Cole - Director of Operations
Ali Cole - Director of Operations

Ali has Bachelor’s degrees in Sociology and Family & Child Sciences from Florida State University. She has a Master’s in Secondary Education & Teaching from East Tennessee State University. She currently lives in Seattle with her husband and two children, but in the last 20 years she has lived in 2 countries, 6 states, 16 homes, and watched 187 episodes of the Office at least 147 times.

Kaeli - Mathnasium Training Manager & Supervisor
Kaeli - Mathnasium Training Manager & Supervisor

Kaeli currently resides in East Tennessee as a full-time member of a touring band. In her free time she is also an aspiring author and poet, part of a YouTube channel that focuses on the critical analysis of story, and is a Creative Writing Major. Her professional background includes 14 years of customer service, with future goals of being a published author and hiking the Appalachian Trail in its entirety. She is passionate about creating conversation and bringing people together through art and experiences.