It's not magic. But it's close.
"It's an extension of your sales team." – Denise McCann
1. We know what makes you special.
When a call comes in we immediately see which location they were trying to reach. We are then able to pull up information about that specific location. We know that even in a franchise system there are differences from one location to another. When your franchisee joins MC3 we will gather information about their specific options, pricing, and preferences so we can be more than a call center- we’ll be an extension of their sales team!
3. We explain why your franchise is great.
Our agents will then speak with the customer about why your franchise is great, what makes you different, and how you can meet their needs.
2. We listen first.
Our agents are trained to listen first. We listen to the caller and gather vital information about their situation so we can tailor our conversation to fit their needs. They will have our full attention while we are on a call with them. Our agent will take notes as the caller talks so you will know everything we discussed on the call.
4. We add everything to a special calendar, just for your franchisee.
When your franchisee starts their membership with MC3 we will share a calendar with them where we will schedule any appointments we set. They can let us know times they are unavailable, dates they are closed for holidays or weather, and preferences for appointment times! We will use those details to schedule their new customers accordingly.
5. We document every detail of the conversation, and email it to them for reference.
When the call ends the agent is then able to type up notes about everything that happened on that call. We will give them details about the caller, what was discussed, and what came from the call. We will tell them about any appointments made, if they need to follow up, or if the caller simply wanted information on your products and services.
When we have completed our notes, they’ll receive an email from us with all of the details. They can check it on their computer, tablet, phone- anywhere it’s convenient for them! If they have any questions or requests at that point all they have to do is respond to the email and one of our agents will be on top of it!
“They’re very, very good at what they do... from my experience, when parents want help with their child, there’s a strong sense of urgency. They’ll call one place, then they’ll call the next, and then the next, until they find a solution... This isn’t just an answering service. It’s an extension of your sales team... It’s definitely worth it. From a marketing point of view, it was the best investment I made last year.”